Libraries are continuously looking for ways to improve and provide innovative services for patrons in today’s fast-paced information world. On this edition of Library Leadership Podcast, we talk with Kris Johnson, Head of the Learning and Research Services Department at Montana State University Library. She shares with us a process that her library uses called Design Thinking, which implements highly creative methods to provide responsive services.
Design Thinking translates ideas into blueprints for human-centered improvements by seeing things through their eyes. Kris points us toward tools that make Design Thinking something that anyone can do utilizing step-by-step resources. Want to really know what someone thinks about your library? Ask them to write you a love letter – or a break-up letter. Kris and her team did just that in a process called, “Hey, MSU Library…We Need to Talk.”