Library Leadership

48. Using a Positions Model for Improving Personal Influence in the Workplace with Pat Wagner

When you interact with someone in the workplace do you ever stop to think about the position you’re coming from being an influence on your interactions? Just as in language and grammar, when we use, “I, You, and They,” the positions of first-person, second-person, and third-person can change the outcomes in our dealings.

On today’s show, I talk with Pat Wagner who, along her husband Leif Smith, owns Pattern Research, Inc., a research, consulting, and training business in Denver. Most of her work for the last 40+ years has been for libraries, higher ed, local government, and small businesses.  She talks with me about why it is important to understand positions in our libraries, how we operate within those, and how we can learn to change positions for best results. 

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