Library Leadership

31. Staff as Our Most Important Customers: Creating a Mission-Informed Library with Amy An

How can we increase staff engagement and commitment to positive patron outcomes? Learn about a management model that holds that our employees are our first, and most important, customers.

If everyone understands our organizational brand, mission, and objectives we can improve service and reduce organizational dysfunction. Marketing to staff may seem like a big job. But, it takes everyone to“shootfor the moon”, as you’ll learn on this show.

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