Why does customer service matter? On this show Asti Ogletree, Operations Manager at the East Central Arkansas Regional Library at the Cross County Branch, jumps right into this topic to explore just why customer service matters and how we can help our library teams make it happen. You won’t want to miss this conversation on what to do when we feel like scattering when a difficult patron walks through the door or even how to create “inspiration stations” to help us be our best selves when we are helping people.