Have you ever had an incident at your library and wondered how you could do more afterwards than just try to shake it off? On this show, Mary Graham, Service Delivery Manager, and Becky Potter, Library Experience Supervisor, with Calgary Public Library, talk about Debriefing After Challenging Situations. Timely and flexible debriefing can help staff deal with challenging situations. On this show, you’ll hear why and how.
How can data help us transform our libraries? On this show, Sonia Alcantara-Antoine, Chief Executive Officer of Baltimore County Public Library and Past-President of the Public Library Association, discusses transforming the library with data-driven decisions. This valuable information can help us challenge our assumptions, optimize resources, and create impact.
Have you ever wanted to create a fun way to develop in-house leaders in your library? On this show, Judi Boyce, Assistant Director at Sublette County Library, Erin Wahl, Associate Professor University Archivist at New Mexico State University Library, and Eileen Wright, Library Director at Montana State University Billings, discuss a method they formed to develop in-house leaders that involves games, play, and a pirate theme to make learning about leadership fun.
Who wants to handle a difficult conversation in the workplace? If you are saying, “not it” right now, this show is for you. And, let’s be honest, this probably applies to all of us to some degree. On this show, you will get advice from a knowledgeable panel about how not to sweat difficult conversations. Listen to find out how from Tiffany Peck, Director of Customer Experience, and Jen Wiese, Director of Human Resources, at the St. Louis Public Library, and from Angie Miraflor, Deputy Director of Public Services, and Danielle Perry, Director of Human Resources, with the King County Library System.
How do you set up new and second-career librarians for success in your library? On this show Kathel Dunn, Associate Fellowship Program Coordinator with the National Library of Medicine, shares valuable information on ways to support those coming into the profession. It’s an outstanding model that all of us can use to mentor others into excellence in librarianship.
Kathel’s recommended book:
What are restorative practices and how can they help our libraries create dialog, trust, and growth? On this show Stephen Jackson, Director of Equity and Anti-Racism at Oak Park Public Library in Illinois, talks about creating peace circles in libraries where people can share perspectives in safe environments that develop relationships and heal trauma.
What are ways our organizations can unite support staff and librarians? On this show Machelle Keen, User Services and Facilities Coordinator for Vanderbilt Libraries in Tennesee, talks about this important aspect of development for our organizations and how, as a library support staff member for over thirty-three years, she created a conference to help do this. Her passion for uniting, supporting, and developing all members of our teams bridges the gap between support staff and librarians to help everyone’s talents shine in providing excellent library services.
[Pictured: Robin Flipczak and Stacey Grijalva]
Have you asked yourself lately how you can up your reference interview game to best serve your constituents? On this show, we hear from two professionals at the Denver Public Library. Stacey Grijalva, is a Librarian at the Central Library, and Robin Filipzak, is Supervisor at the Eugene Field Branch Library. They share how successfully discerning what people need using reference interviews is key to creating happy customers. This topic is fundamental to our profession and essential for getting the people we assist just what they need.
What knowledge do library directors need to be effective? On this show Michele Stricker, Deputy State Librarian of Library Development in New Jersey, shares the essentials of library director training developed through her agency to provide effective leadership support in her state. She talks about the essentials that library directors need to know in managing staff, working with boards, influencing elected officials, working with communities, and more.
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